Items may be returned within 10-days if you are not satisfied with your purchase. Returned items must be in ORIGINAL condition with all original packaging and manuals. BB’s, gas, springs, and electronic parts (including batteries) are not returnable.
RETURN FOR REFUND: To qualify for a refund, request for return instructions must be made within 2 days of delivery of your original order. Items may be returned within 10-days if you are not satisfied with your purchase. Returned items must be in ORIGINAL condition with all original packaging and manuals. BB’s, gas, springs, and electronic parts (including batteries) are not returnable. Special Order items are not eligiable for a refund.
There is a 15% restocking fee for returns and shipping charges are not refundable. Cost of sending the product(s) back to us is also not covered in our warranty and return policy. Further details of our warranty and return policy can be obtained by calling us toll free at (877) Kastway.
Kastway offers a 30-day limited warranty for manufacturer’s defects on all guns we sell. Only unmodified guns with orange tips and safety labels intact will be accepted for warranty claims. Internal modification, removal of safety labels, or the orange tip voids the warranty. AEG's which have fired BB weights under .20g, or above .25g will also void all warranties. Seals on GBB magazines are not covered by warranty.
Parts and labor will be provided by Kastway Airsoft, however shipping to and from our location for warranty claims is the responsibility of the buyer. Kastway Airsoft, at its sole discretion, shall determine whether to repair, or replace a product returned for warranty claim.
If other non-gun items are found to be defective after use within 30 days of purchase, we will replace the item with the same item, or a comparable product if original item is not available. Opened and/or used items are eligible for exchange only. We will NOT replace items damaged by improper assembly or use.
Items unclaimed after 30 days following the completion of repairs will be considered forefeit by the customer, and disposed of by Kastway, LLC in a manner it deems appropriate.
Kastway Airsoft will not be held responsible for any damages or expense incurred from the sale or use of its products.
All returns and warranty claims must be AUTHORIZED by Kastway Airsoft and include a Returned Merchandise Authorization (RMA) number. To obtain an RMA email firstname.lastname@example.org for instructions and approval of all returns and/or warranty claims. Unauthorized Returns not meeting the above condition requirements will be refused and returned to sender at the customer's expense.
Should you have questions or need additional information, please contact email@example.com, or call 877-Kastway (Toll Free), Monday thru Friday from 9:00 am to 5:00 pm Central Time.